Customer service

On the app or website: Book the trip between the first two destinations and pay for the trip. When you get into the car, you then inform the driver that you will want to continue the journey after the first stop and then that journey continues on the taxi meter.
Car on the street: When picking up a car on the street the car always starts at the taxi meter unless you ask the driver for an agreed fixed price.

Here you will find answers regarding your trip and the most common questions. If you can’t find what you are looking for, please contact us!

Do you have specific wishes, or want to know more about what it is like to travel by Taxi Göteborg? Click on the links for more information.

A trip with us
Travel with kids or pets
Lost property
Airport- and train service
List of rates

Bild på mobil med chatt med en fråga och ett svar

Contact

Have you recently traveled with us and need a receipt or have other views on your trip? On our customer service portal, you can start a case for processing yourself, you get quick feedback and can follow your case.

Please note! You can not make bookings or changes to your bookings by contacting us via messenger or the customer portal, but need to call in or make the change by logging in to your profile online. Our digital channels are staffed on non-working weekdays, for direct help and feedback at other times, you can call in. Read more about changes and cancellations in our general terms and conditions.

Customer Portal